Wendy's Goes Beyond the Dollar Menu in Japan

By Cheng Herng Shinn

In the age of the gourmet hamburger, there’s no shortage of pricey patties. At his Miami and Manhattan eateries, chef Daniel Boulud serves up a $34 burger packed with braised short ribs and truffles. The herb butter-spiked classic at New York’s 21 Club is priced at $32. And at Gordon Ramsay’s Maze Grill in London, the burger will set you back 15 quid ($23).

To that list now comes an unlikely addition: Wendy’s. The third-biggest U.S. fast-food chain hopes to win over Japan’s trend-driven consumers with the Foie Gras Rossini burger, a 1,280 yen ($16) hamburger topped with truffles and goose-liver pate. The premium burger debuted at Tokyo’s Omotesando luxury shopping district on Dec. 27 and will eventually be sold in 100 Wendy’s restaurants across the country. “We think the fast-food market here is ready for something different,” says Ernest Higa, chief executive officer of Wendy’s Japan.

This is Wendy’s second run at the world’s second-biggest fast-food market. It quit Japan in 2009 after local partner Zensho Holdings declined to renew an agreement. Its new joint venture is with Higa Industries, which previously operated Domino’s Pizza stores in Japan.

Wendy’s is the most U.S.-dependent of the three major fast-food chains. The Dublin (Ohio) company derives 92 percent of revenues from its home market and has posted losses in six of the past eight quarters. Wendy’s aims to triple the number of restaurants overseas to about 1,000, Chief Executive Officer Emil Brolick told analysts in November. Darrell van Ligten, international division president, says Wendy’s hopes to eventually have 700 restaurants in Japan. That compares with about 3,300 for McDonald’s and 42 for Burger King.

While Japan is often portrayed as a tradition-bound culture, its consumers eagerly embrace fads. To feed that hunger, companies often resort to limited-time-only products. For the launch of Windows 7 in 2009, Burger King teamed up with Microsoft to introduce a seven-patty burger. Since 2010, McDonald’s Holdings Japan has been running special promotions under the Big America banner that feature burgers with names such as the Beverly Hills and the Grand Canyon.

The pressure to stand out from the crowd is likely to intensify amid a weak economy. McDonald’s is forecasting sales of 304.5 billion yen this year, a 25 percent decrease from 2008. “With the economic situation, you need to bring something that is unique and exciting,” says Higa, adding that the “new fashion” of high-end fast food will give Wendy’s what it needs to thrive.

The bottom line: Wendy’s is betting that premium fare like its new $16 foie gras burger is the key to unlocking the world’s No.?2 fast-food market.

With Eleanor Warnock

Cheng is a reporter for Bloomberg News in Tokyo.

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Electronic Arts's Plan to Get Your Last Gaming Dollar

A scene from EA's Battlefield 3 video game, due out later this year

By Ashlee Vance

A trailer for Battlefield 3, the latest installment of the hit video game franchise, fills the giant screen at a theater used by Electronic Arts (ERTS) to show off its movie-like wares. "You can fly F-18s, Cobra attack choppers, and drive tanks in the same space at the same time!" says EA executive Frank Gibeau over the noise, as realistic-looking soldiers grunt, curse, and shoot their way through a ravaged city. "It's all-out war!" Battlefield 3, due out later this year, is what big-time games aimed at PlayStation 3s (SNE), Xbox 360s (MSFT), and Wiis are supposed to be: engaging, high-production-value spectaculars.

A few minutes later, Gibeau, who oversees EA's nonsports games, enthuses just as much about Battlefield Heroes, which has none of that cinematic stopping power. It's a stripped-down, cartoonish version of the game that EA lets people play for free on a dedicated website. About 7 million people have signed up so far, and many end up spending money on add-ons that spruce up their characters—the same characters they use on their Battlefield console game. During one recent limited-time offer, EA sold 20,000 virtual parrots, at $10 each, that sit on soldiers' shoulders. Over the past year, the company sold $48 million worth of digital goods and services tied to the Battlefield franchise. "In the past, that figure would have been zero dollars," says Gibeau.

EA Chief Executive Officer John Riccitiello has been talking up the digital gaming shift for a decade. It wasn't an easy sell. Investors punished the company's stock as they watched EA lose money and talk big without much to show for it. Shares took a dive in late 2008 and have been stuck near $20 a share ever since. Now the strategy seems to be paying off. On May 4, EA reported $833 million in sales of digital goods for the 12 months ending in March, up 46 percent from the year-earlier period. That figure blew away analysts' estimates of about $750 million, with the company now tracing 22 percent of its $3.8 billion in revenue to virtual wares. It expects digital sales to pass $1 billion this year. "Ten years ago, I thought he was a complete idiot," says Michael Pachter, an analyst at Wedbush Securities. "Now he looks like a visionary."

The console business could use a little vision just now. During the 12 months ended in March, Nintendo's profits fell to their lowest level since 2004; Activision Blizzard's (ATVI) once-booming Guitar Hero franchise has been put "on hiatus," according to Activision. Hackers recently turned Sony into the laughingstock of the Internet by breaking into the PlayStation network and forcing its shutdown. Much of the pizazz these days comes from companies that make games for Facebook and smartphones, such as Zynga (maker of FarmVille and CityVille) and Rovio (Angry Birds).

EA's Riccitiello says FarmVille, Angry Birds, and other such games have helped expand the world's population of gamers from about 200million 10 years ago to more than 1 billion today. Gamers aren't just males aged 18 to 34 anymore: Families now discuss tending their virtual farms at the dinner table; middle-aged women while away their free time by hurling birds at pigs. As a result, the console games that used to account for about 80 percent of industry sales now make up 50 percent. "It's not that the console is getting tarred and feathered," Riccitiello says. "These other things are just rising so damned fast."

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